For questions about your order status, delivery timeline, or tracking — email support@fountainearth.com with your order number in the subject line. We will respond within 24 hours with a full update. Subject line format: ORDER QUERY — [your order number]

You can return or exchange FountainEarth products within 7 days if they’re unused.

Start your return online or email us at support@fountainearth.com.

Once approved, we’ll pick it up from your address.

Please note:

• A ₹200 pickup/shipping fee applies.
• If the courier return happens due to customer unavailability, 10% of the product price will be deducted, and the rest will be refunded.

Click here for complete details on our return, exchange, and refund policy

Orders can be modified or cancelled within 12 hours of placement. Email support@fountainearth.com immediately with your order number. After 12 hours, the order will be dispatched and the returns process applies.

FountainEarth offers a 1-year warranty on all leather products — belts, wallets and bags — and a lifetime repair service after that. Email us to claim. Click here for details

All FountainEarth products arrive in FountainEarth branded packaging that is gift-ready by design. Pens and gift sets arrive in the FountainEarth Bharat gift box — ready to give as received, no additional wrapping required.

Yes. For orders of 25 units or above, email support@fountainearth.com with subject: CORPORATE GIFTING ENQUIRY. We will respond with pricing and product recommendations within 24 hours.

Yes, we do have our manufacturing unit in Delhi.

Most of our designs are patented in India, the UK, the EU, and China. Unauthorized replication will lead to legal action. Click here for details

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An LWG (Leather Working Group) certified tannery is a facility that meets high environmental and sustainability standards in the leather production process.

The LWG certification ensures that the tannery follows responsible practices, including minimizing waste, reducing water, energy use, and ensuring safe chemical management.

This certification promotes ethical and eco-friendly leather production while encouraging continuous improvement in the industry